When you are shopping on our shop, you are automatically accepting our terms & conditions.
We accept PayPal payments and credit card payments through PayPal as well.
I will send you an email after your order has been received and your payment confirmed.
Your order will be dispatched within 2-3 weeks from the time you place your order and payment (production time) or in a shorter period if you got previous confirmation from the shop. Otherwise, those headpieces labelled as “ready to ship” are regularly shipped between 3-7 days after the payment has completed.
We ship our items using the Spain Correos mail service registered Internacional letter. This service includes a tracking number (it will be sent an e-mail notification) allowing you to check the status of your order. Delivery takes about 2-4 weeks. Also you can choose DHL mail 5-7 days (not including the day of delivery, delays in customs processes, force majeure, special events and holidays abroad). Note, occasionally a package may take longer than expected.
Different countries may have different customs rules. Once the item has been shipped and accepted by the mail service we can not be responsible for any shipping delays.We are responsible only for fulfilling time of elaboration and deposit of product to the delivery services in the time.
Please, kindly contact us as soon as possible,if you do not receive product within 30 days, so this can be solved ASAP with the postal service.
We do not provide replacement of lost orders submitted with incorrect delivery information (provided by the client).
We don’t add taxes, VAT, or other hidden charges, except for buyers from the European Union, the price will have VAT 21% included. For clients from other countries you pay us the price shown on our website, i.e. goods subtotal + shipping cost. Kindly consider that you are responsible for the payment of whatever applicable taxes within your correspondent countries.
Refunds and exchanges
At Lena Rom, we pride ourselves on creating exquisite accessories custom-made to your order. Our dedication to delivering exceptional quality is evident in the hours of meticulous handwork that goes into each piece. Each petal, leaf and bud is meticulously handcrafted from cold porcelain clay in our studio, ensuring the uniqueness and exclusivity of our creations. We do not use prefabricated clay components from other producers, allowing us to produce only a limited number of unique pieces each month.
Due to the personalized nature of our creations, we regret to inform you that returns on ordered pieces will not be accepted once production has begun.
Regarding hygiene, we must highlight that for the health and safety of all our customers, we cannot accept returns of any used products. This policy ensures that all accessories you receive are in perfect condition and have not been previously used.
Before making your purchase, we recommend that you carefully consider the item that best aligns with your vision and requirements. We are always available to offer advice or provide any additional information you may need to make an informed decision. Your confidence in your selection is paramount to us and we are here to ensure that your experience with Lena Rom is nothing short of exceptional.