When you are shopping on our shop, you are automatically accepting our terms & conditions.
Payment
We accept PayPal payments and credit card payments through PayPal as well.
Order confirmation
I will send you an email after your order has been received and your payment confirmed.
Shipping
Your order will be dispatched within 2-3 weeks from the time you place your order and payment (production time) or in a shorter period if you got previous confirmation from the shop. Otherwise, those headpieces labelled as “ready to ship” are regularly shipped between 3-7 days after the payment has completed.
We ship our items using the Spain Correos mail service registered Internacional letter. This service includes a tracking number (it will be sent an e-mail notification) allowing you to check the status of your order. Delivery takes about 2-4 weeks. Also you can choose DHL mail 5-7 days (not including the day of delivery, delays in customs processes, force majeure, special events and holidays abroad). Note, occasionally a package may take longer than expected.
Different countries may have different customs rules. Once the item has been shipped and accepted by the mail service we can not be responsible for any shipping delays.We are responsible only for fulfilling time of elaboration and deposit of product to the delivery services in the time.
Please, kindly contact us as soon as possible,if you do not receive product within 30 days, so this can be solved ASAP with the postal service.
We do not provide replacement of lost orders submitted with incorrect delivery information (provided by the client).
Taxes
We don’t add taxes, VAT, or other hidden charges, except for buyers from the European Union, the price will have VAT 21% included. For clients from other countries you pay us the price shown on our website, i.e. goods subtotal + shipping cost. Kindly consider that you are responsible for the payment of whatever applicable taxes within your correspondent countries.
Refunds and exchanges
Returns of pieces already sold are not accepted because they are specially made upon your order. Choose carefully the item that you wish and that meets all your expectations before pay for it and do not hesitate in contact us if you need some advice or additional information.
How long will it take for to receive my order?
Please take into account production plus shipping times. Each piece is made to order and usually will be shipped about 2-3 weeks after receiving payment, unless otherwise discussed.
Otherwise, those headpieces labelled as “ready to ship” are regularly shipped between 3-7 days after the payment has completed.
Kindly consider delivery by registered air mail takes about 15-30 days (not including the day of delivery, delays in customs processes, force majeure, special events and holidays abroad). Please note, very occasionally a package may take longer than expected.
Also, there is possibility of delivery by Express EMS about 7-10 working days or by DHL 5-7 working days.
Currently delivery by registered airmail may suffer delays impacted by the coronavirus pandemic
If you are out of this range, please contact me before making purchase…
Rush order
If you have a rush order, please let me know before purchasing when you need the item. Include your wedding date and your location. I will advise you if the piece that you have selected could be able on time.
Are custom designs available?
I am more than happy to receive custom orders, whether it could be a slight change in the design or change in the colour of an existing item, or a totally original creation you have in mind, please don’t hesitate to contact me, and we together will make it possible.
Can I order exactly same headpiece?
You have to consider that each piece is made completely by hand, so no two pieces will be completely equal and because of the nature of handmade items you may expect slight differences from the original.
